Right of Withdrawal Notice and Consent to Immediate Performance

Right of Withdrawal Notice and Consent to Immediate Performance

This text applies only to orders placed by a consumer under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

1. Right of withdrawal

For service contracts, a consumer may withdraw within fourteen days of the contract being concluded, without giving any reason and without penalty. Notice of withdrawal is given in writing (e-mail, support ticket or post) to the contact details stated in the Distance Sales Agreement.

2. Starting the service before the withdrawal period ends

So that hosting, server, licence, software and similar digital services can be set up quickly, you may request that performance starts before the withdrawal period ends. You make this request by confirming this text.

If you confirm: (a) performance starts before the withdrawal period ends; (b) if you withdraw, you must pay for the service actually performed up to the notice of withdrawal, in proportion to the total price in the contract; (c) if the service is fully performed before the withdrawal period ends, and performance started with your consent, your right of withdrawal ends (Distance Contracts Regulation, Article 15).

3. If you do not confirm

If you do not confirm, performance does not start until the withdrawal period has ended, and your service is set up after that.

4. Domain names and custom-made services

For custom-made services or operations that cannot be reversed once passed to a registry, such as domain registration, the right of withdrawal may be subject to the exceptions in the Regulation; details are in the Distance Sales Agreement.